Privacy Policy for Marblean Dchance Offline poker Card Lounge & Dining Club

Marblean Dchance is a premium offline poker lounge and fine-dining card room located in Australia. We host social poker nights, table games, private table packages, and executive dining experiences that bring together gourmet cuisine, curated wine pairings, and a refined card lounge atmosphere. Protecting the confidentiality, integrity, and security of your personal information is central to the way we operate our venue and this website.

This Privacy Policy explains how we collect, use, store, and protect information when you browse https://marbleandchance.com, request details about our card lounge and dining services, submit an inquiry about events or private table packages, place a reservation for our restaurant or poker lounge, or interact with us in person at the venue. It also sets out the rights you have under applicable Australian privacy laws and how you can exercise those rights.

By accessing our website, submitting a reservation, or visiting our offline poker lounge and dining club, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your information in accordance with it.

We only collect information that is reasonably necessary to operate Marblean Dchance as an offline poker lounge, card room, restaurant, and events venue, and to deliver a refined guest experience for our patrons and stakeholders.

Information you provide directly

When you engage with Marblean Dchance, you may provide us with:

• Contact details such as your name, email address, phone number, and preferred contact method when you submit an enquiry or join a waitlist for social poker nights.
• Reservation details including booking date and time, party size, seating or table preferences, specific dining requirements, accessibility needs, and whether you intend to use the card lounge, dining spaces, or both.
• Event and corporate information such as company name, role or title, event concept, guest estimates, desired card room configuration, and preferred poker tables or table games for private events or corporate tournaments that use entertainment chips.
• Preference and experience notes such as wine preferences, dietary requirements, table game interests, and any additional notes you choose to share to personalise your card lounge or dining experience.
• Identification details presented at the venue when we verify your age (18+) in line with our age verification and entry policy. Where required by law or venue policy, we may document that age verification has occurred, but we do not keep copies of identification documents unless strictly necessary and lawful.

Information collected automatically

When you visit our website, certain information is automatically generated and may be collected, including:

• Technical and device information such as browser type, operating system, device type, screen resolution, anonymised IP address, and basic system settings required to ensure the site displays correctly and securely.
• Usage data such as pages viewed, navigation flows between sections like Services, Packages, Events, and Contact Us, time spent on each page, and the features you interact with on our site.
• Session identifiers generated through cookies or local storage that help us maintain continuity across page views, remember basic preferences, and protect against fraudulent or suspicious activity.

We do not use this information to create personal behavioural profiles, and we do not permit third parties to track your browsing for advertising purposes across unrelated websites.

Information collected at the venue

When you attend Marblean Dchance in person, we may collect:

• Check-in and seating information such as your arrival time, table allocation in the restaurant or poker lounge, and participation in table games or social poker nights using entertainment chips.
• Service interaction records including notes captured by our host, concierge, or card room staff to ensure consistent service delivery on future visits.
• Security and safety information where CCTV or access controls are in use in accordance with venue and legal obligations. Any such use is for safety, security, and operational integrity, not for guest profiling.

We use your personal information solely to operate our offline poker lounge and dining club, manage reservations and private table packages, protect our guests and staff, and enhance your overall experience in the card lounge and restaurant.

Club admissions, reservations, and table allocations

• Processing and confirming reservations for the restaurant, card lounge, social poker nights, and special table games sessions that use entertainment chips.
• Allocating seating and poker tables based on your preferences, group size, and any accessibility or dining requirements you provide.
• Coordinating private table packages, corporate experiences, and events to ensure that card room layouts, catering, and entertainment chips are prepared to your specification.

Guest communication and service optimisation

• Responding to enquiries submitted via our Contact Us page or through secure inquiry forms regarding services, portfolio events, and packages.
• Sending booking confirmations, pre-arrival notes, and essential operational updates related to your reservation or event.
• Capturing non-sensitive service notes that help us provide consistent hospitality, such as preferred table games, favourite menu items, or preferred sections of the poker lounge.

Website performance, safety, and compliance

• Maintaining and improving the performance, security, and usability of https://marbleandchance.com for all visitors.
• Detecting and preventing fraudulent, abusive, or suspicious activity affecting our booking flows, contact forms, or card lounge operations.
• Meeting legal and regulatory obligations relevant to hospitality venues, age-restricted venues, and offline poker lounges in Australia.

We do not sell your personal information, and we do not use your details for unrelated marketing by third parties. Any communication we send is directly connected to your relationship with Marblean Dchance, such as updates about bookings, club operations, or events that you have asked us about.

We take the protection of your information seriously and apply layered safeguards to preserve confidentiality, integrity, and availability of data relating to reservations, contact requests, and card lounge operations.

Technical safeguards

• Using secure connections (HTTPS) to encrypt data transmitted between your browser and our website.
• Hosting our systems on secure servers with access controls, monitoring, and modern security configurations.
• Applying regular maintenance, updates, and security patches across relevant infrastructure, platforms, and frameworks.

Administrative and access controls

• Restricting access to personal information to authorised staff and partners who require it for legitimate operational tasks in the restaurant, card room, or events team.
• Providing training and guidance to our team to reinforce privacy-aware handling of guest information in both digital and offline poker lounge environments.
• Implementing role-based practices so that sensitive data is only visible to those who need it to coordinate your booking or manage venue logistics.

Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, including legal, regulatory, accounting, or reporting requirements. When data is no longer required, we take reasonable steps to securely destroy or de-identify it.

We use a limited set of cookies and related technologies to support secure navigation, reservation flows, and the overall performance of our website. Our approach is intentionally conservative and avoids intrusive tracking.

Types of cookies and local storage we use

• Essential session cookies that enable core functionality such as navigating between pages, maintaining basic form state, and protecting secure inquiry flows from misuse.
• Preference cookies that remember basic choices like language, cookie consent decisions, or whether you have acknowledged the age verification prompt on prior visits.
• Performance and analytics tools that may use anonymised, aggregated data to understand how visitors move between pages such as Services, Packages, Events, and Contact Us. These insights help us refine the card lounge and dining content and ensure guests quickly locate relevant information.

What we do not do

• We do not serve third-party advertising or use ad-based tracking cookies on this site.
• We do not create personal behavioural profiles for advertising across unrelated sites or platforms.
• We do not allow third parties to place cookies for their own marketing or remarketing purposes.

For more detailed information about cookies and controls, you can review our dedicated Cookie Policy, which works alongside this Privacy Policy.

Marblean Dchance is an offline poker lounge and dining club that operates strictly as a hospitality and entertainment venue. All card room experiences and table games are structured around entertainment chips, fun-money chips, points, or dining vouchers. We do not facilitate or promote real-money wagering of any kind.

Within this context:

• Any references to poker tables, card room activities, poker lounge sessions, or social poker nights relate to experiences using entertainment chips or similar non-monetary tokens.
• Guest information associated with table games, such as reservations for poker tables or participation in private table packages, is handled solely for operational and experience design reasons.
• No information is collected for the purpose of assessing financial capacity, wagering behaviour, or similar profiles. Our focus is on hospitality, dining, ambience, and curated card lounge experiences.

We maintain this distinction in line with hospitality and legal standards in Australia and apply the same privacy principles to card lounge participation data as we do to standard restaurant reservations.

To operate a modern offline poker lounge, restaurant, and events venue, we may work with carefully selected service providers who support our reservations, secure inquiry forms, communications, and technology infrastructure.

Operational partners

Examples of third-party services we may rely on include:

• Reservation and booking platforms to manage dining bookings, card lounge access times, and private table packages while maintaining accurate seating and availability.
• Secure form and communication providers that deliver enquiry forms, confirmation emails, and operational messages connected to your reservations or events.
• Hosting and infrastructure partners that provide the secure servers and networking facilities required to run our website and its features.

How we work with these providers

• Partners only receive the minimum information required to perform their specific role (for example, processing a reservation or delivering a confirmation message).
• They are not permitted to use your information for their own independent marketing or unrelated purposes.
• Where appropriate, we ensure that contractual and security measures are in place requiring them to handle your data in a manner consistent with this Privacy Policy and applicable Australian privacy laws.

We may also disclose information when required by law, regulatory authorities, or to protect the rights, property, and safety of Marblean Dchance, our guests, or the broader community. Such disclosures are limited to what is reasonably necessary in the circumstances.

We respect your rights to access, correct, and manage the personal information we hold about you. Subject to certain exceptions under Australian privacy laws, you may be entitled to:

• Request access to the personal information we hold in connection with your reservations, contact requests, card lounge participation, or events.
• Request corrections where details we hold about you are inaccurate, incomplete, or out of date (for example, updated contact information or preference changes relating to dining or table games).
• Request deletion or de-identification of certain information where it is no longer required for operational, legal, or record-keeping purposes.
• Update preferences regarding how we contact you for operational communications relating to bookings, events, or venue operations.

To exercise these rights, you can contact our privacy officer using the details in the Contact & Inquiries section below or via the secure form on our Contact Us page. We may need to verify your identity before fulfilling your request to protect your privacy and security.

Marblean Dchance is an age-restricted venue. Both access to our physical card lounge and certain parts of this website are limited to guests who are 18 years of age or older, even though all offline poker and table games operate exclusively with entertainment chips and fun-money points.

Online age confirmation

• When you first visit our site, you may be presented with an age verification prompt asking you to confirm that you are 18 or older before viewing details of our card room, poker lounge, and social poker nights.
• We may store a simple preference token (for example, via a cookie or local storage) to remember that you have confirmed your age, reducing the need to show the prompt repeatedly.
• This preference does not profile you and is used only to manage access to age-restricted content about our offline poker lounge and related hospitality services.

In-venue age verification

• On arrival at Marblean Dchance, our staff may request proof of age in the form of an accepted identification document to confirm you are 18+.
• We verify your age in person and, where necessary, record that verification has taken place. We do not routinely store or duplicate identification documents unless required by law or where it is legally justified for venue security.
• Age verification information is treated with strict discretion and is not used to create marketing lists or behavioural profiles related to card room or table games.

As Marblean Dchance evolves and our card lounge, dining, or digital services develop, we may update this Privacy Policy to reflect new practices, technologies, or legal requirements in Australia.

How we will notify you

• We will post the updated Privacy Policy on this page with a revised "Last updated" date clearly indicated near the top.
• Where changes are material, we may highlight them more prominently on our website, or communicate via channels you have used to contact us (for example, in connection with an upcoming reservation).
• Continued use of our website, card lounge, or dining services after updates become effective will be taken as your acknowledgement of the revised policy.

We encourage you to review this page periodically, particularly before making new reservations for the card room, booking private table packages, or registering interest in events or social poker nights.

If you have any questions about this Privacy Policy, our handling of personal information, or privacy practices relating to our offline poker lounge, poker tables, table games, or dining services, you can contact us using the details below.